Permanent full time - kapiti

Administrator -  Funeral Services Support

Kapiti Coast | Full-time

We are looking for a warm, capable and practical Administrator / Funeral Services Support person to join a genuinely caring team.

This is a varied role where no two days are the same. You’ll provide essential administrative support to  funeral directors and the wider team, while also interacting with families and members of the public. You’ll need to be comfortable working independently, taking responsibility for tasks and stepping in wherever needed to help ensure each funeral is carried out with care, professionalism and attention to detail.

This is an ideal opportunity for someone who combines excellent people skills with a practical, “can-do” attitude .

What you’ll be doing:

Your role will include a combination of administration, family support and practical funeral-home duties, including:

• Answering phones and welcoming people to the funeral home

• Taking messages, making appointments and responding to enquiries

• Providing information and brochures to families and the public

• Receiving and recording funeral items such as clothing, music and photographs

• Assisting with viewings and preparing viewing rooms

• Processing payments and operating EFTPOS

• Proofreading service sheets, notices and other funeral documentation

• Scanning and uploading documents and maintaining client files

• Assisting families with the collection of ashes and associated documentation

• Supporting funeral directors with transfers, funeral services and post-funeral duties

• Setting up venues, caskets, viewing rooms, music, lighting and audio-visual equipment

• Collecting and delivering documents and other items as required

• Scanning, editing and preparing photographs, videos and music for funeral services

• Preparing service sheets and other printed materials using Powerpoint and graphic design software

• Data entry and preparation of funeral documentation

• Assisting with pre-planning and pre-payment administration

• Undertaking other tasks that help keep the funeral home operating smoothly

We’re looking for someone who is:

• Warm, friendly and sociable, with a genuine heart for helping people

• Emotionally intelligent and able to recognise that families may be experiencing difficult and sensitive circumstances

• Calm, respectful and professional when dealing with the public

• A natural problem solver with a positive “can-do” Kiwi attitude

• Flexible and open to change – someone who looks for solutions rather than reasons why something can't be done

• Comfortable working independently and taking responsibility when required

• Organised, reliable and attentive to detail

• Confident with IT, including experience using Microsoft Word and Powerpoint

• Able to quickly learn new software, including Photoshop, video and audio-visual programs

• Practical and confident using basic tools such as a drill, hammer and hacksaw

• Comfortable setting up and operating audio-visual equipment

• A confident driver with a current full NZ driver's licence, including the ability to reverse and manoeuvre vehicles safely in difficult situations

• Physically capable of lifting and carrying up to 35kg independently

Interested?  I would love to hear from you please email a cv to julia@starpeople.nz or give me a call for further information: 0275950146