PERMANENT full time - HAWKE'S bAY

Service Desk - L1/L2 Systems Support Engineer 

We have an exciting opportunity for a Service Desk Engineer based in the Hawkes Bay.

First level system support:

• Use of IT Services desk tools, processes and administration to ensure that accurate records are maintained in "real-time" and that customer SLAs are met

• Escalation of issues that are unable to be resolved in the first instance

• Provide IT Services desk reporting as required

• Provide operations and on-call support

• Provide IT and desktop services onsite at clients as agreed

• Deliver projects to Customer and Partner satisfaction

• Completion of documentation and administration as required

Skills You Have:

• Strong organisational and administration skills

• Excellent communication skills, and ability to build relationships and to relate to people at all levels

• Technical experience and problem solving skills across a variety of systems

• Operating Systems and Application Support and integration skills, including some exposure to Linux, virtualisation and Microsoft 365 suite

• Network and systems security expertise

Please email your CV to julia@starpeople.nz or phone 027 595 0146 to register your interest