permanent part time - Kapiti

Receptionist / Administrator

We are seeking a capable and personable Receptionist/Administrator to join a lovely local team providing personalised care and building lasting relationships with clients and families.  This role is 5 days a week, 9am - 3pm with the flexibility to fill in for other staff as needed. 

This varied role also includes administration support, reception, and client services such as receiving personal effects, and providing information.  You will handle invoice payments and EFTPOS, respond promptly to client enquiries and support with day-to-day administrative tasks.

THE ROLE INCLUDES: 

• Answering phones and welcoming people to the funeral home

• Taking messages, making appointments and responding to enquiries

• Providing information and brochures to families and the public

• Receiving and recording funeral items such as clothing, music and photographs

• Assisting with viewings and preparing viewing rooms

• Processing payments and operating EFTPOS

• Proofreading service sheets, notices and other funeral documentation

• Scanning and uploading documents and maintaining client files

• Assisting families with the collection of ashes and associated documentation

• Supporting funeral directors with transfers, funeral services and post-funeral duties

• Collecting and delivering documents and other items as required

• Scanning, editing and preparing photographs, videos and music for funeral services

• Preparing service sheets and other printed materials using Powerpoint and graphic design software

• Data entry and preparation of funeral documentation

• Assisting with pre-planning and pre-payment administration

• Undertaking other tasks that help keep the funeral home operating smoothly

We’re looking for someone who is:

• Warm, friendly and sociable, with a genuine heart for helping people

• Emotionally intelligent and able to recognise that families may be experiencing difficult and sensitive circumstances

• Calm, respectful and professional when dealing with the public

• A natural problem solver with a positive “can-do” Kiwi attitude

• Flexible and open to change – someone who looks for solutions rather than reasons why something can't be done

• Comfortable working independently and taking responsibility when required

• Organised, reliable and attentive to detail

• Confident with IT, including experience using MSOffice and Powerpoint, with the ability to pick up new software including audio-visual programs

• Comfortable setting up and operating audio-visual equipment

• A confident driver with a current full NZ driver's licence, including the ability to reverse and manoeuvre vehicles safely in difficult situations

• Physically capable of lifting and carrying up to 35kg independently

The ideal candidate is reliable, highly organised, detail-focused, and client-centred, with strong communication skills and the ability to prioritise effectively. You will enjoy working collaboratively, maintaining confidentiality, and contributing to positive client relationships.

If this sounds like you - we would love to hear from you. Please send your cv to julia@starpeople.nz, or give her a call if you require any further information.